Terms and Conditions – Little Treasures First Aid

This website (the Site) is owned and operated by Little Treasures First Aid Pty Ltd ACN 656 586 006 (referred to in our terms and conditions as ‘Little Treasures First Aid’, ‘we’, ‘us’ or ‘our’) which is available for access at: www.littletreasuresfirstaid.com.au. Please familiarise yourself with these terms and conditions (Terms) which apply to all customers, visitors and any other users of the Site. To the extent applicable, these Terms also apply to our social media platforms or otherwise any materials made available to you that are authored by Little Treasures First Aid and any reference below to ‘the Site’ is also a reference to these platforms and materials.

Consent to Terms

We grant you a non-exclusive, royalty free, revocable, worldwide, non-transferrable licence to use our Site in accordance with these Terms. All other users are prohibited from using our Site without our prior written consent. For the avoidance of doubt, you are not permitted to assign, transfer or otherwise distribute any products (including courses and course content) to any other person without our express written consent.

By accessing and/or using the Site, social media platforms or otherwise any materials made available to you, you agree, consent to, and will comply with the Terms. If you do not agree with the Terms, please immediately stop using the Site.

From time to time, we may alter the Terms in our absolute discretion and otherwise when we deem updates to be necessary without notice to you, and your continued use of our Site constitutes your acceptance of any amendments to the Terms. We are not liable in any way in connection with these Terms, including if they are not up to date. 

Intellectual Property

The Site and its contents (including our course offering) (Content) contains intellectual property. Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of the Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not, without our consent:

  1. copy or use, in whole or in part, any Content;
  2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, reproducing the Content on another forum, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Products, information and training

The Site and the Content (including the courses and any other information we may publish) is general information. It does not take into account you or your child’s specific needs, objectives or circumstances, and it is not intended to be, or replace, advice (medical, legal or otherwise), including (without limitation) advice on what to do in a specific situation. You warrant that we cannot be liable for, and you cannot rely upon, any Content that we provide via the Site or otherwise.

If you are concerned or unsure about an incident or illness that has affected your child, you should seek medical assistance or advice immediately.

While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. Any reference to products or services does not constitute an endorsement or recommendation of any kind.

The courses that we offer are designed to equip parents and caregivers of babies and young children with basic first aid skills. Little Treasures First Aid accepts no responsibility, and is otherwise not liable for, any actions taken subsequent to this course by a customer, user or visitor of the Site. 

As part of the courses, there is an element of physical activity. By enrolling in one of these courses, you acknowledge that you are aware of this and have no existing conditions that would preclude you from carrying out such physical activity. You agree that you will not hold us responsible or liable in any way for any harm suffered as a result of undertaking these courses.

Social media and feedback

We use social media to market and promote our products and services. From time to time, you may be asked to provide feedback or otherwise interact with us via social media. In engaging in any dialogue with us, you consent to us publishing that information on social media and/or the Site if we elect to do so.

We reserve our rights to remove from the Site or from our social media platform(s), any unlawful or abusive information published or any other information that we deem to be not appropriate in our absolute discretion. 

Consent to photographs and videos

By enrolling in any of our courses, you acknowledge and agree that we may take photographs or videos of you, and you consent to the taking of such photographs or videos at any time.

These photographs or videos may be used for marketing purposes and uploaded onto the Site or our social media platforms and you consent to these photographs or videos being published if we decide to do so.

If you do not consent to photographs or videos being taken during the courses, please advise us as soon as possible or otherwise notify the relevant representative from Little Treasures First Aid who is running the course on the day prior to the commencement of the course.

Course cancellation policy

We reserve the rights to cancel or reschedule a course at any time and for any reason. Where that is the case, we will endeavour to provide sufficient notice to you and make alternative arrangements for the convening of a rescheduled session. The cancelling or rescheduling of a course will not entitle you to a refund.

Prices

We reserve our rights to:

  1. amend the prices on the Site without any prior notice to you; and
  2. add, modify or discontinue a product or service on the Site without any prior notice to you.

Where payment is made by credit card or another method of payment offered by our Site, we cannot be held liable for losses suffered as a result of any unauthorised use of that payment method.

Shipping

You will pay for shipping costs at the time of purchasing any of the products on our Site. If a product is lost, we will offer a full refund for the value of the relevant product together with shipping costs.

If a product is damaged through no fault of your own, we may, in our absolute discretion, provide a full or partial refund depending on the circumstances.

Discontinuance

We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and in our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

User Content

You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on to our Site.

You agree that you are solely responsible for all User Content that you make available on or through the Site or on social media platforms that we operate. You represent and warrant that:

  1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time and for any reason (at our sole discretion), remove any User Content.

Third party sites

Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we did not author or in any way contribute to any content published on those websites.

We do not recommend or endorse, and cannot be held responsible for the content on those websites. You should conduct your own investigations on the suitability of those websites and whether you should place reliance on any contents contained therein.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site, the Content, or any social media platforms that we operate including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  2. access will be uninterrupted, error-free or free from viruses; or
  3. our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

You acknowledge and agree that the Content (including what is taught in the courses) is not to be taken to be specific advice and is not a substitute for obtaining medical advice.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content (including the courses) and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.  To the extent that any part of this paragraph is determined to be void, then our maximum Liability is limited to $100.

To the maximum extent permitted by law, you also agree that we cannot be held responsible or liable for any Liability suffered by you or a third party in connection with the use of any products that we sell from time to time on the Site. To the extent that any part of this paragraph is determined to be void, then our maximum Liability is limited to the lesser of:

  1. the total cost of the product(s) purchased; and
  2. $100.

You agree that we cannot be liable or otherwise responsible for Consequential Loss and you waive any rights you might have to claim for Consequential Loss against us. ‘Consequential Loss’ is defined as any loss of profit, loss of contract, loss of revenue, loss of use, loss of business opportunities, damage to goodwill, loss of customers or any other form of indirect or consequential losses or damages.

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination

These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes

In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute.

Within 7 days after receiving the notice, relevant representatives of the parties who have the authority to reach a resolution of the Dispute, must meet at least once to attempt to resolve the Dispute. All aspects of every such conference, except the fact of the occurrence of the conference, will be confidential and privileged.

If the parties do not resolve the Dispute during the meeting referred to in the preceding paragraph, the parties may agree to an alternate method to resolve the Dispute. Within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction

Your use of our Site and these Terms are governed by the laws of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

If you have any comments or queries, please reach out to us using the details below:

Little Treasures First Aid Pty Ltd ACN 656 586 006
Email: enquiries@littletreasuresfirstaid.com.au

Last update: 20 November 2022

 

Refunds policy

Courses

We understand that life is busy and unexpected events or circumstances can arise. Where you are enrolled in a course that you can no longer attend, you must provide at least 24 hours’ notice to be eligible to have your class rescheduled without charge. 

Where you have provided 24 hours’ notice, you will advise us within a reasonable period of time after you notify us that you cannot attend (no later than 5 days) of available times to reschedule the course and we will use our best endeavours to reschedule and place you into an alternative course at a mutually convenient time.

Where you have not provided 24 hours’ notice, you may be charged a fee (in our absolute discretion) to cover any costs or losses that we may suffer.

Courses cannot be cancelled and we do not offer refunds. 

Products

Given the nature of the products sold on our Site, we do not offer refunds or exchanges and you acknowledge and agree to these products being non-refundable and non-exchangeable. A simple change of mind will not entitle you to a refund or exchange.

The only instance where we will offer a refund is where a product has been purchased on our Site that is considered deficient and/or faulty and any such deficiency and/or fault is not caused or contributed to by you. The determination of whether a product or products are deficient and/or faulty is at our sole discretion.